Testimonials

"Mr Hone was exceptionally excellent in every way possible. He made the whole experience so calm and pleasant. I would whole heartedly recommend him to anyone with audio problems".

"Mr Robert Hone is professional and gives clear explanations, making patients feel at ease. He listens to concerns, provides thorough assessments, and explains diagnoses for procedures such as nasal endoscopy or ear wax suctioning. Patients trust his expertise, whether for conditions like Septoplasty or for children's care. Mr Hone receives praise for is excellent care and knowledge in adult Ear, Nose and Throat surgery".

"I have always struggled with my ears so when I suspect something is wrong, I take it very seriously. Therefore it was extremely important for me to see a doctor who was willing to listen and assist me in ensuring the right care was given. Mr Hone was excellent in his care. He was thorough and listened to me. I would without a doubt use him as a preferred ENT specialist not just for myself but my family too. I appreciate his time, patience and understanding on how serious my concerns were."

"You couldn't meet a nicer and more professional Doctor. Mr Hone really made me and my son feel at ease and explained everything in easy to understand terms and I felt we could really trust him. I would highly recommend. Thank you!"

"Mr Hone saw my nearly 3 year old son. He was kind an professional and playful enough to manage all the tests we needed. As a colleague, I chose Kent & Sussex ENT because they are experience, professional, forward thinking and brilliant clinicians. Thank you".

"Mr Hone was excellent - very knowledgeable, patient and reassuring throughout my appointment. He took the time to listen carefully to my concerns and explained everything clearly. I felt well cared for and confidence in his expertise. Highly recommended."

"Mr Hone was excellent. He listened to me, explained the investigations and next steps well and gave me opportunities to ask questions."

"Excellent! It was easy to get to the venue, all members of staff were courteous, my meeting with Mr Hone started on time and he summarised the planned procedure for my 6 year old son and next steps very clearly. I left the appointment with confidence and also know what to expect. Thank you!"

"Mr Hone was professional, patient, listened properly and gave me a thorough check over. He was also very clear with his diagnosis and allowed me to see the screen on request when he inserted the camera into my nostrils."

“This week I have been taken back by the dramatic effect the surgery has had on my child. I wanted to take the opportunity to thank you all for the wonderful care and support you have provided. It certainly wasn’t a straightforward process but throughout the team were very supportive. Then the outstanding care on the day from Mr Hone and the team was so comforting. Anyone with children will truly understand the unwavering and deepest fear of putting the life of the most precious person in someone else’s hands. I’m so grateful it was Mr Hone, his extensive knowledge, experience and caring nature. A heartfelt thank you.” 

“I was concerned about the process as I had never had a general anaesthetic before. Mr Hone was so professional and engaging throughout. He reassured me from the initial consultation, and at all subsequent meetings. His bedside manner was exemplary. I cannot recommend more highly.”

“I felt full of confidence in Mr Hone. The procedure was explained fully and he showed a caring nature and personalised approach.”

“Mr Hone was the perfect example of a top Consultant. He was kind, caring and put my daughter at ease.”

“Mr Hone made me feel at ease before and after my operation. He gained my trust with his expertise and professionalism.”

“Brilliant overall. Mr Hone was very welcoming and obviously professional, which makes for a relaxed patient” 

“Mr Hone was extremely professional, with very good people skills. He could tell that I was very nervous and made sure to explain everything in detail and that I understood clearly.” 

“I have already given a glowing report on the whole team involved in my surgery as a day case at One Ashford Hospital. Mr Hone is clearly a highly skilled surgeon, meticulous in his preliminary clinical assessments and appropriate investigations. My case was quite complicated, but Mr Hone’s care and precision has made the whole process easeful and I seem to be recovering more quickly than anticipated. I can also add that Mr Hone has a relaxed but attentive manner, listening carefully and in a friendly, respectful fashion”.

“Mr Hone is highly qualified, technically skilled, professionally knowledgeable and up to date in his speciality. I have found him consistently friendly, informative and empathetic. I shall be booking a procedure with confidence, knowing that Mr Hone has taken care to explain the nature and likely outcome of it”.

“To Mr Hone and all the staff, Thank you so much for the brilliant care you provided me last month. You’re all so lovely and helpful!”

“I was given great, concise options around how to proceed forward with surgery, weighing up the pros and cons. The process from understanding everything about the procedure to the pre-assessment to going into surgery was very seamless and easy. Mr Hone did not sugar coat it and said I would experience pain/discomfort afterwards – which was good preparation for what to expect after surgery. “

“Mr Hone was very reassuring and knowledgeable in diagnosing our son’s ENT issues. Excellent and efficient admin who kept us informed every step of the way.”

“Mr Hone listened to me, was very thorough and provided me with an explanation of the cause of my symptoms and suggested a treatment. He had an excellent caring manner and I felt at ease and have confidence in his advice”

“Mr Hone was most pleasant and extremely informative as to my problems. He gave me such useful information which I will take on board and which will hopefully benefit me. He has followed up the consultation with a letter setting out just what my problems are and all being well, I shall return in 3 months to see him again. Thank you.”

“It was nice to have an appointment with Mr Hone where you knew someone was listening to you and your complaints. Very thorough examination and clear for what I need to do to rectify the problem. 10/10 “ 

“My experience with seeing Mr Hone has been fantastic, and the service that you have provided has been second to none – so thank you so much for that. ”

“Mr Hone’s care has been excellent. He takes the time to listen and explain everything which is really appreciated. He is both friendly and helpful. I am very happy with my care.”

"Mr Al-lami was very reassuring and professional in his work. You felt at ease and in safe hands. I would recommend him to anyone looking for same treatment. Overall a very good experience".

"Mr Al-lami is a lovely man and has an excellent bedside manner. He put me at east and explained the procedures that were needed. Thank you."

"Friendly and helpful staff. The Consultant was professional, knowledgeable and highly skilled. He explained the examination and procedure, the diagnosis and treatment clearly and accurately. Overall I was very happy with the experience".

"Mr Al-lami was such a wonderful help and really listens. Makes you feel in safe, knowledgeable hands. Thank you for all your kindness."

"Mr Al-lami was really wonderful, reassuring, professional and overall a great service. I was really impressed with the level of care."

"Mr Al-lami and his team were all amazing. Explaining everything that I needed to know. The standard of care was exceptional!"

"Mr Al-lami have me a thorough check and performed a nasal endoscopy. It was very reassuring to find out that there were no serious issues to deal with. I will follow his recommendations to the letter. Thank you for a very friendly and professional visit to KIMS and the highly professional way in which I was treated."

“This was my second consultation. Mr Al-lami put me at ease immediately and explained everything very well. He is so kind and caring. I would not hesitate in recommending him to anyone’ 

“I was put at ease when I met Mr Al-lami. He explained everything in a way I understood and made me feel confident about my procedure. Extremely knowledgeable and professional”

“Mr Al-lami was very calm and able to ease my anxiety at the appointment. He was clear, provided excellent advice and was transparent about cost and process. I felt well cared for and reassured during the consultation.” 

“Mr Al-Lami filled me with confidence and was a professional doctor. He clearly explained everything to me and gave me a full examination and gave me a detailed explanation of what he was intending going forward 10/10”.

“A special thanks to Mr Al-lami for the wonderful job you did on my nose. You would not know that I had had an operation!”.

“Mr Al-lami was very caring, I felt heard and he explained everything. I just knew I would receive excellent care. All the staff were kind and friendly. The environment was welcoming. Everything was excellent 10/10”

“Dr Al-lami was fantastic. He was very thorough and explained everything clearly. He answered all our concerns and left us well assured of the treatment plan.

Mr Al-lami and the team were great. The nurse helped with our baby throughout the appointment and Mr Al-lami was very thorough and answered all our questions.”

“I cannot recommend Mr Al-lami highly enough. From the initial consultation, surgery and post-op appointment, the care for my son has been outstanding. The difference in his speech since the surgery is huge and I am so happy with the progress he has made. Thank you all so much!”

“Five stars – because the treatment/service/care and explanations were first class and Mr Al-lami was the best ENT Specialist I have ever seen. He could not have done anything better.”

“Mr Al-lami is such an amazing Doctor, so talented. He did my surgery which was difficult – but he was successful. Many many thanks, I would definitely give him an A**. I can’t speak highly enough of him”

“Mr Al-lami is a fantastic surgeon who built a rapport with us in the hospital. Really great aftercare too. Couldn’t ask for a better surgeon for my son”

“Mr Al-Lami was very kind and understanding from the start. He put me at ease and took the time to listen to me and explained what was going to happen. Very pleased with the service he provided. Mr Hone was very thorough with his questions and plans for further investigation of my problem. I’m looking forward to future consultations.”

“Mr Al-lami provided excellent care and explained everything clearly. I felt confident and well looked after”

“Mr Ali Al-lami is a charming, friendly and most competent Consultant. He completely put me at ease and was most professional”

“Mr Al-lami immediately put me at ease. He quickly diagnosed my problem and the treatment I required and explained everything to me clearly. I won’t hesitate to use him again should I have further issues with my hearing”

I got an appointment the next day after calling the clinic. Mr Al-lami listened to my problem and booked me for surgery in 4 weeks’ time. I feel relieved that finally something will be done”

"Mr Dhar is clearly an expert in his field and this inspires confidence. My own problem, compared with the very serious cases with which he has to deal, is relatively minor, but he never for one moment made me feel that it was unimportant. His manner was empathetic and receptive; he listened attentively to the account of my problems and my history. He answered my questions and explained carefully, at every stage, both his diagnosis and the treatment he would be giving me. that treatment was carried out on the spot efficiently and sensitively. I came away feeling very reassured, and though I am usually quite apprehensive and nervous in medical interviews, I did not feel those things on this occasion. I am very thankful."

"I found my visit to Mr Dhar a positive experience in view of what could have been stressful. He put me at ease and explained in layman's terms the prognosis and treatment. I have complete trust in his opinions".

"Mr Dhar was amazing - his bedside manner is perfect, he explained very clearly what was going on, allayed any fears I had and was able to explain the next steps and outcomes very clearly also".

“I have been seeing Mr Dhar since December 2023. He has always been attentive, empathic and he explains everything so well. Being diagnosed with cancer was tough, but he has explained every step. He has a warm nature to his communication that assures me and calms me.”

“Dr Dhar is a great doctor who always listens and understands your situation he takes time to explain and do his up most to get the best treatment available, he has helped me to adjust to my condition and supported me in my decisions.”

“Mr Dhar was very understanding & explained the situation clearly & with compassion during my cancer surgery & after care treatment which is continuing.”

Mr Dhar was professional, open and honest, giving reassurance throughout while highlighting potential risks. I felt well cared for throughout my treatment and subsequent surgery and would like to say thank you.”

“I could not recommend this doctor enough. He takes time to listen to you, explain his reasons and for certain medications or procedures and leaves you feeling at ease. He does what he says he is going to do and follows things up without having to chase it constantly. The best care I have had to date and unfortunately I haven’t been a very well person over the years.”

“I find Mr Dhar to be totally professional ,caring, approachable with a great sense of humour which put me at ease .His examinations are particularly thorough and reassuring . I can completely put my trust in his work.”

“My daughter had severe hearing difficulties. Mr Dhar inserted grommets and removed her adenoids. He was absolutely brilliant. Explained the procedure very clearly and had an extremely pleasant and reassuring manner. I felt we were in very capable hands and wouldn’t hesitate to recommend him. Thank you!”

"I met with Mr Sharp before the procedure and he was polite and explained what he would be doing. So far I am extremely pleased with the results, although Mr Sharp did make it clear that the full effects would take up to 3 weeks"

"In October 2025, I had a Septoplasty as well as functional endoscopic sinus surgery. Mr Sharp was very reassuring and professional in explaining what the procedures entailed, which were carried out with very little post-operative pain or discomfort. I would highly recommend Mr Sharp as an ENT specialist."

"Mr Sharp is a professional who made me feel very comfortable and at ease during my appointment. It can be daunting with having cameras up the nose and talking about operations but Mr Sharp made me feel very calm with his thorough explanation of everything. Mr Sharp took all my questions and thoughts into consideration when advising me of the outcome"

“Dear Mr Sharp … I wanted to thank you for the amazing work you carried out with my septorhinoplasty operation. Your care and expertise were exemplary, and the overall result has been a complete confidence booster for me. I am very happy with the overall look. Thank you once again. Best wishes.”

“To Mr Sharp and Staff … Thank you very much for your time and effort and my new nose!! My health has improved dramatically and I am sleeping much better! Thank you again. Lots of love xxx”

“Dear Mr Sharp … Just to send my thanks for the lovely outcome of my op last February. In 6 months since my FESS and septoplasty I’m back to enjoying good health again and have only had one brief episode of sinusitis which settled over a few days with antibiotics. To have regained a good sense of smell has been a wonderful pleasure and to have ceased to awake in the early hours with nasal blockage really great so I can’t thank you enough for your help. Yours sincerely.”

“Dear Mr Sharp … Just to say that it is a couple of years since you did my operation (reducing bone in my sinuses – can’t remember exactly what it was called!) and that it has been a great success. I am generally healthier and only get ‘normal’ congestion now, rather than every day. Everything is clearer and lighter, and my ears were even better when I last went on an aeroplane! The results are brilliant – keep up the good work. Regards”

“Dear Mr Sharp … I would like to thank you for the excellent job you did for me when you performed a septoplasty and endoscopic DCR. The results were amazing and instant! As the operation was done endoscopically I have no scar and without the constant tears dripping from my eye and eye infections I suffered my life has been transformed. I am extremely grateful to you. Yours sincerely.”

”To Mr Sharp … Thank you so very much for your care and talent in rebuilding my nose. I can never remember having a straight nose as I broke it the first time as a small child. I am amazed at what you have done for me. With many thanks.”

“Dear Mr Sharp … I would like to take this opportunity to thank you for giving me my life back following my septoplasty and right endoscopic DCR operation. For years I had suffered with constantly having to have a tissue to hand as I wipe my eye and face as I ‘cried’. Wearing spectacles didn’t help either as I had to keep wiping my lenses as well as my eye to be able to see. I work with members of the public who showed me undeserving sympathy believing I had a reason to cry! Now I can go all day without giving a ‘crying’ eye a thought and tissues are no longer my constant companion. Yours sincerely.”

“Dear Mr Sharp … I’m very pleased with the (Septorhinoplasty) surgery that was done. It’s great that I’m not sniffing all the time and can breathe properly. Really pleased with the shape of my nose and would recommend surgery to anyone who has the same problem as I had. Many thanks again.”

“Dear Mr Sharp … It is now almost a year since you performed a bilateral Balloon Eustachian Tuboplasty (BET) on me, and as I understand this was a relatively new procedure, I thought I would give you some feedback on its success. I have for many years suffered intermittent ear blockage throughout the winter. Whenever I bent over to wash my hair, weed the garden, do Pilates etc my eustachian tubes would block, leaving me deaf. Sometimes I would be able to clear them, but often not for several days. This affected my life to the extent that I was unable to enjoy singing, concerts, plays and social engagements because of my deafness. It made me miserable and it seemed as though nothing could be done. Then I was referred to you. When you suggested the BET I was willing to give it a try and I must say it has been a great success! My ears cleared within a few days and since then I have had no blockages at all. What a joy! I have my life back. I would certainly recommend this procedure to anyone suffering from hearing loss due to eustachian tube dysfunction and thank you so much for carrying it out. Yours sincerely.”

"10/10 - Mr Balfour was kind, professional and I had an outstanding experience and felt my mind was put at rest in the care of the whole team"

"Having waited too long for help on the NHS I decided to pay privately. Contacting the Chaucer, I was given Mr Balfour's name. I liaised with a real person and I was able to make an appointment easily and quickly".

"Perfect in every way. Listened, asked questions, did tests and explained clearly what he found. Very professional. Couldn't fault anything".

“Mr Balfour took the time to speak to me before and after my op - very professional and reassuring.”

“Everything clearly explained and one week since the procedure it appears to have been successful.”

“Such a lovely doctor. I was petrified. The explanation I was given was short and sweet, just enough knowledge to know what was going on, but not too much so it terrified me. This was a procedure that I’d put off having done for years! because I was too scared, so all credit to Mr Balfour in being able to complete the procedure on me!”

“Mr Balfour was really kind and professional and did a fantastic job, taking into account how nervous I was. It’s no exaggeration that say I was petrified but Mr Balfour was wonderful and made such a difference.”

“Everything was explained to me and went exactly to plan. I don't think my experience could have been any better.”

“Courteous and professional throughout. Too early to comment on success or otherwise of surgery. Recovery turning out as expected.”

“From my first diagnostic appointment to surgery I felt that I understood what I needed to know about my condition and what was going to happen throughout the process.”

“My experience with Mr Balfour was excellent and I would recommend him to everyone. He was generous with his time to listen to all your concerns. He did not rush into expensive and unnecessary treatment but understood all the factors. He was very informative about any treatment that was suggested and bedside manner was friendly.”